Solutions Engineering only as needed
The Solution Engineer is the foot-soldier of Customer Success.
If you need boots-on-the-ground customer-focused results, at a fraction of the FTE cost, we should talk.
Strategy and
Planning
Detailed analysis to determine how Customer Success / Solutions Engineering can improve your business, then map out process flows and metrics for success.
Design and
Implementation
Specify and configure the tools and processes used for Customer Success.
Develop and test integrations into your existing business tools.
Playbook
Development
Using a Best Practices approach, produce the detailed instructions, examples, and checklists used to deliver Customer Success day in and day out.
Fill-in /
Pinch Hitting
Show up and perform the Solutions Engineering tasks and duties. As part of your new Customer Success program or and adjunct / fill-in to an existing Solution Engineer role.