Customer Success is a specific business discipline and imperative to know, understand, and satisfy your customer.
Through this discipline, all customer interactions are inputs to an ideally optimized set of standard business processes that will increase the prospect of higher profitability on a per customer basis.
Solution Engineering is a product stance that frames your product or service as a minimally binding commitment made by your customer to solve a problem in their business environment. This stance drives, shapes, and informs the nature of practically all other business processes of the company.
Solution Engineer is the primary role in design, execution, and delivery of these processes, particularly ones that directly touch the customer.
Fractional SE is a service that provides all the advanced skillsets of an experienced Solutions Engineer, at a fraction of the cost of traditional methods, in easy-to-consume packaging.